The Hadron Group Return Policy

On-Line Products (Downloadable reports and software)

1. It’s a 30 Day 100% Money Back Guarantee. We will refund your money with a smile if you find the products not to be insightful or helpful. If you don’t feel the information is working for you within 30 days, please contact us (by phone, email or mailing address shown in our “Contact Us” link) explaining your situation.

2. Defects in Server Programming: In the event there is any defect or problem relating to the server programming that creates your personalized report, please report the situation within 7 days. You will be given a new link to the on-line assessment site for another registration at no additional cost.

Physical Products (Assessment packages, Books, CD’s and DVD’s)

1. Our return policy for physical products applies to:

            a. Damaged goods, printing defects and/or omitted materials
            b. Products returned in re-sellable condition
            c. Products not insightful or helpful to you.

2. You must report the situation within 10 days of your original transaction. Please contact us (by phone, email or mailing address in our “Contact Us” link) explaining your situation.

3. You will be given a choice of a new product or a complete refund